Because every product on Moment Makers is made specifically for you — with your chosen name, photo, or message — we’re unable to accept returns or exchanges for personalized items, except in the following cases:
You’re Eligible for a Replacement or Refund If:
- Your item arrives damaged or defective (Claim Will Accepted Only With 360° Unboxing Video)
- You received the wrong product
- The personalization (name/photo/text) has an error caused by us, not by what you submitted at checkout
To report an issue: email themomentmakers.in@gmail.com or WhatsApp +91 94252 03860 within 48 hours of delivery, with a photo or short video of the item and your order number. We’ll review and arrange a replacement or refund.
Order Cancellations
Since production starts quickly on personalized orders, cancellations are only possible within a first one hours of placing the order, before we begin production. Contact us immediately via WhatsApp if you need to cancel.
What’s Not Covered
- Change of mind after the order is placed
- Errors in the name/text/photo you submitted at checkout (please double-check before confirming your order)
- Minor variations in color/shade due to screen display differences
Refund Timeline
Approved refunds are processed within 5–7 business days to your original payment method. Reseller wallet refunds are credited back to your wallet balance.
Questions?
Reach out anytime — themomentmakers.in@gmail.com or WhatsApp +91 94252 03860.